Sales Development Representative (SaaS) - Fire Academy

Does this sound like you?

As Sales Development Representative (SDR) your role will be to help drive demand by generating leads and responding to inbound inquiries. You will collaborate with the Sales team to proactively prospect in target territories and to help set appointments to consultatively sell the Fire Engineering Training learning management system. A strong SDR will help increase the team’s customer conversion rate and build the sales pipeline by understanding client needs and aligning that to available product options.

How you’ll make an impact:

Essential Responsibilities include but are not limited to:

• Own and build the top of the sales funnel with business opportunities for our SaaS-based learning management system (LMS) with fire departments, EMS agencies, private ambulance companies, municipalities and hospitals
• Follow up with leads via email, phone, chat, video and social media
• Qualifying inbound inquiries through a needs assessment process to ensure alignment with the products we offer
• Schedule and confirm appointments and demos between prospects and our sales team
• Run point as the initial face of the selling process, researching target accounts and performing outbound prospecting as a part of the go-to-market strategy
• Document outreach to prospects using Salesforce (our customer relationship management tool) in a timely manner – whether it be calls or sales demonstrations of the product
• Meet or exceed established monthly targets for activities (calls, emails, meetings) and appointments or demos set
• Meet or exceed established targets for assisted pipeline built and new business closed via the set meetings/demos
• Weekly reporting on sales results, plans and activities
• Attend related and appropriate conferences/events with the goal of generating leads and establishing contacts
• Work collaboratively with the marketing team on an as-needed basis regarding campaign messaging and goals to ensure the ongoing growth of the product
• Continuously developing market and product knowledge to assist with business development
• Maintain professional internal and external relationships that meet company core values

The skills and experience you’ll need:

• 2-3 years of lead development, business development, and/or inside sales experience with SaaS products
• Bachelor’s degree preferred
• Experience in business-to-business relationship development for educational services, public safety, or healthcare
• Proven track record in establishing network of contacts and prospects
• Demonstrated performance in a commission-based or incentive-based compensation program
• Willingness to work additional hours outside of the established work hours when needed (i.e. for sales demos or at events/conferences)
• Strong communication skills to be able to interact with team members, executive management and with clients.
• Experience working in the fire industry a plus
• Current or past state licensure as EMT or Paramedic a plus
• Demonstrates effective active listening and communication skills
• Good organizational and time management skills
• Be able to build trust and credibility amongst our potential customer base
• Strong business acumen

What’s in it for me?

• Highly competitive total salary plus commission dependent upon experience
• HYbrid or 100% remote position option (some travel expected depending on role)
• Generous 15 days PTO & 18 Company-paid Holidays: this includes a day off for your birthday every year, and in 2022 our employees will receive the entire week of July 4th AND the entire last week of the year off.
• A full benefits package, including medical, dental, vision, voluntary life insurance, HSA (plus employer contrition), and FSA.
• Basic life, long term disability & short-term disability are covered at 100%.
• 401(k) Plan with employer match.
• Opportunity to travel across the country to attend our shows and meet people from a multitude of different industries.

Who is Clarion?

Clarion Events North America, which is the US division of Clarion Events UK, and backed by The Blackstone Group has become one of the fastest growing event companies in the United States, with aggressive growth through both acquisition and launch. We excel in managing and producing trade and consumer events across the United States in 12 diverse sectors such as pop culture (anime), energy, technology, and fire and rescue.

What’s it like working here?

We strive to provide a culture of transparency, support, and collaboration through clear communication of ideas, processes, and goals. From the top down, we promote:

• Work life balance – we are flexible with you to allow you to be at your best on the job
• Leading by example and taking full responsibility for ideas, actions and problem solving
• Ensuring our employees have all the necessary tools to effectively perform their job
• Constantly identifying training needs to grow and develop our employees
• Failing forward faster – try new things, fail & learn, repeat!

Equal Employment

Clarion Events provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, veteran status, disability, or genetics. In addition to federal law requirements, Clarion Events complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has offices. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training.